Return & refund Policy

Return and Refund Policy for FabulouCity Boutique

At FabulouCity Boutique, we want you to love your purchase! If you are not completely satisfied with your order, we’re here to help. Please read our Return and Refund Policy below to understand your rights and the process.

1. Return Eligibility

You may return most items within 7 days of the delivery date, provided the following conditions are met:

  • The item is in its original, unused condition, with all tags and packaging intact.
  • The item has not been worn, washed, or altered in any way.
  • The item is not part of a final sale, clearance, or intimate apparel (for hygiene reasons) that cannot be returned.
  • You must provide a proof of purchase, such as your order confirmation or receipt.

3. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved:

  • We will issue a refund to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable, and you are responsible for the return shipping cost unless the return is due to a mistake made by us.
  • Refunds will be processed within 5-7 business days after we receive the returned item(s).
  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [fabuloucityboutique6@gmail.coml] within 7 days of receiving your order. Please include:
    • Your order number
    • The item(s) you wish to return
    • A brief reason for the return
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
  3. Ship the Item: Pack the item(s) securely and include the RA number on the return package. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective item).
  4. Return Shipping Address: You will be provided with the return address once your return is approved.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [insert email] with:

  • Your order number
  • Photos of the damaged/defective item
  • A brief description of the issue

We will provide you with a pre-paid return label and issue a full refund or replacement at no additional charge.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons
  • Sale/clearance items marked as “final sale”
  • Custom or personalized items (if applicable)

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7. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

  1. Check Your Bank or Credit Card Account: Refunds may take some time to appear depending on your payment provider.
  2. Contact Your Bank: There may be processing delays before the refund is posted. If you’ve done both of these and still haven’t received your refund, please contact us at [insert email] for assistance.

8. Customer Service Contact Information

If you have any questions about our return and refund policy or need assistance, please don’t hesitate to contact us at:

FabulouCity Boutique
Email: [fabuloucityboutique6@gmail.com]
Phone: [+2349038817438]
Address: [38 abuloma road amadi-ama]

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